When contact with us via e-mail or through other electronic channels (such as social media platforms), we process the data you voluntarily provided us with (name, e-mail address, nature of the enquiry respectively the subject of your message and the content of your message).
We process the data provided within the course of contacting us solely for processing your enquiry, to get in contact with you if desired and to provide you with the requested information. This data processing is therefore necessary for the fulfilment of our (pre)contractual obligations.
We collect and process the following data when you use our App and the connected services, that means accessing the respective server which contains the specifically requested service (so called server log files): name of the accessed site, date and time of access, transmitted quantity of data, server status codes, username, processing time, browser and client type alongside the version, your operating system, referrer URL (the previously visited site), IP-address and the requesting provider, reverse DNS, location data, connection data, source and target (network discovery or address, port numbers, protocol, e-mail address, e-mail subject, connecting server, protocol details, reputation data, reverse DNS, obvious labelling, connected servers), authentication details and e-mail meta information.
This data is generated automatically through our servers when you use our App and is necessary so that we can provide you with the desired services. We therefore process server log files solely to be able to operate our App and the connected services, to identify you as a user authorized to access, to distribute web server requests in our server pool as well as for security reasons (e.g. for clarification of abusive and fraudulent activities). Thus, this data processing activity is necessary to ensure our legitimate interests in operating a user friendly and secure App.
Based on your consent declaration, we collect and process the following data about your use and interaction with our App: IP-address of your device, your operating system, the requested files from our App, screen resolution, phone model, your click behaviour in the App (time of access, clicks) as well as the source you install the App from. If the app crashes a crash report is sent to us.
This data is collected through Tools (see point 3 below). We use this usage data for (i) analysis, (ii) improvements of our services and our App, (iii) increasing usability. This data processing takes place on the basis of your consent to the use of tools in our App. You can withdraw this consent at any time with effect for the future and free of charge.
When you are registered in our App and have a user account for the use of our Online Services, we process the following personal data: name, e-mail address, billing data, IP address as well as your access data.
We process the data of your user account solely for operating your account, the provision of our Services as well as for the billing of our services. This data processing is therefore necessary for the fulfilment of our (pre)contractual obligations.
To be able to use our services, we ask you about your current state of health. We process this health data only with your prior consent. You can revoke this consent at any time without giving any reason. However, without this consent, the use of our app is not possible, since its main focus is to help you.
144 Turnpike Road, Suite 140
Southborough, MA 01772
We comply with appropriate technical and organizational security measures, considering the risks, guarantee an appropriate data protection level, especially to protect your personal data against accidental or unlawful destruction, alteration or against loss and against unauthorised disclosure or unauthorised access.