No information regarding your use of KGA services can be released to your employer or anyone else without your consent. This includes all personal identifying information and information about the KGA services you have accessed via phone, text or online.

The only exceptions are those required by law, such as if you are a danger to yourself or others.

Read our full policy below.

---

KGA Inc. (“KGA”, "us", "we”, or “our”) is located at 144 Turnpike Road, Suite 140, Southborough, MA 01772

It is KGA's policy to respect and protect the privacy and security of any of your information we may access or collect while operating our website. This privacy policy (“Privacy Policy”) applies to our websites, mobile apps, services provided through these platforms or otherwise accessed by a user and any other interactions you may have with us, including services provided via telephone, text, email or chat via our Counseling Center or otherwise (collectively referred to as “KGA’s Services” or “our Services”). We are committed to protecting personally identifiable information you may disclose to us whenever you access our Services. We have adopted this privacy policy to explain what information may be collected on our Website or through our other Services, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we access or collect through the our Services, and does not apply to your use of non-KGA websites or services, such as HeyPeers or BetterHelp, which are governed by their own privacy policies and terms of use.

This Privacy Policy, together with our Terms of Use (also available at the bottom of each page of our Website, our apps, or our platforms and applicable to all of our Services), sets forth the rules and policies governing your use of our Services. Depending on your activities when visiting or speaking with us, you may be required to agree to additional terms and conditions.

KGA’s Use and Disclosure of Non-Personally Identifying Information

Like most website operators, KGA collects non-personally identifying (“non- personal”) information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. KGA's purpose in collecting non-personally identifying information is to better understand how KGA's visitors use its website. From time to time, KGA may release non-personal information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
KGA also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users with personal accounts on https://my.kgalifeservices.com. KGA only accesses and discloses logged in user information as described below.

KGA’s Use and Disclosure of Personally-Identifying Information

Certain visitors to KGA's websites and users of its other Services choose to interact with KGA in ways that require KGA to gather personally-identifying (“personal”) information. The amount and type of information that KGA gathers depends on the nature of the interaction. For example, we ask visitors who sign up for an account at https://my.kgalifeservices.com to provide a name and email address. In addition, KGA may collect the following from you:

Lastly, KGA will not use or divulge your information inconsistent with this Privacy Policy, including to a user’s employer.

Security Safeguards

The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We maintain administrative, technical, and physical safeguards designed to protect the information that you provide to us. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

It is your responsibility to safeguard the devices you use to access our Services (such as laptops, tablets and mobile devices), and to use appropriate security settings and antivirus and malware protections on those devices. If those devices are lost, stolen or misplaced, others may be able to access your account and your personal Information using those devices. You should affirmatively log out of your account (i) prior to ending your session, or (ii) if you will be inactive on the Services for more than a few minutes; otherwise, the next user of that computer or device, particularly a public one or one not owned by you, may be able to access your account and the Information in your account if your session has not ended. We cannot be responsible for any damages which may be caused by access to your personal Information on any computer or device where you have not logged out of your account prior to ending a session, where you allow passwords to be saved or shared, or where you do not maintain appropriate security settings or antivirus/malware protections.

Links To External Sites

Our Service may contain links to external sites that are not operated by us (including but not limited to HeyPeers and BetterHelp). If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Aggregated Information and Statistics

KGA may collect aggregated or anonymized information and statistics about the behavior of visitors to its website or users of its other Services. KGA may provide this information to its clients or to other third party providers for reporting purposes and to perform analytics on our services.

Cookies

To enrich and improve your online experience, KGA uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. KGA uses cookies to help KGA identify and track visitors, their usage of https://my.kgalifeservices.com, and their website access preferences. KGA visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using KGA's websites, with the drawback that certain features of KGA's websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to KGA's use of cookies.

Storage and Retention of Your Information

KGA may store your personal information in its databases located in the United States. We only keep your personal information as long as it is operationally or legally necessary. When KGA no longer needs your personal information, that information is destroyed.

Sharing of Personal Information

KGA may share your personal information with third party service providers who are required to keep it confidential and secure. KGA may also share your personal information with government, regulatory and law enforcement agencies to meet our compliance, regulatory and risk management obligations or to comply with the law. If KGA, or substantially all of its assets, were acquired, user information would be one of the assets that is transferred or acquired by a third party. These parties will also be required to keep your information confidential and secure in their use of said information in compliance with applicable law. You acknowledge that such transfers may occur, and that any acquirer of your personal information may continue to use your personal information as set forth in this Privacy Policy, in amendments to this Privacy Policy (as described below), or in a newly-applicable privacy policy.

SMS Messaging

By SMS text messaging us you consent and opt in to receive text message from KGA, Inc. at the mobile number you used. Message and Data rates may apply. Reply stop anytime to opt out. KGA, Inc. does not keep or share your information with 3rd parties for marketing purposes. KGA, Inc. does not proactively message you beyond your initial exchange or use your number to send promotional messages.

Privacy Policy Changes

KGA may amend its Privacy Policy at any time and without notice. KGA encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Last updated: November 2024