FAQs
We can assist with whatever life throws at you.Welcome to KGA. We are your Employee Assistance Program, provided by your employer and available to you and your household members. This is a free and confidential program providing solutions and support to busy people managing busy lives.
Frequently Asked Questions
WHO WOULD ASSIST ME?
KGA counselors are licensed, highly skilled professionals with 10-25 years of experience in the counseling field. Beginning with your initial contact, the same counselor works with you to resolve issues. This process includes and assessment, short-term treatment and/or referral for additional services. The counselor always follows up to ensure your satisfaction.
HOW CONFIDENTIAL IS THIS PROGRAM?
No information regarding your use of KGA services can be released to your employer or anyone else without your consent. This includes all personal identifying information and information about KGA services you have accessed via phone, text or online. The only exceptions are those required by law, such as if you are a danger to yourself or others.
WHAT HAPPENS WHEN I CALL?
Your phone call will be answered by a live person 24/7. We will gather information, evaluate your needs and put a plan of action in motion. All you have to do is make the first call 800-648-9557.
I THINK I NEED A COUNSELOR, HOW DOES THIS WORK?
If you are calling about an emotional or family issue, our counselor will conduct an assessment and arrange phone, in-person or video counseling. This will give you an opportunity to talk about your concerns in depth. If in-person counseling is agreed upon, we will locate an experienced and licensed counselor and arrange a meeting to take place in a private office convenient to you.
HOW DO I REFER A COLLEAGUE, FRIEND OR FAMILY MEMBER TO KGA?
If you are concerned about a colleague or a family members mental or physical wellbeing or believe they could use support with an issue in their life, then referring them to the Employee Assistance Program is an excellent way to help them find expert support. Making a referral is not always easy. What do you do when an individual does not acknowledge he/she has an issue, or does not welcome offers of help? We suggest that you call us to discuss the situation. We can help you assess your options, develop a strategy and even prepare what to say. Not everyone will accept help. We know that a referral, when done well, will increase the likelihood that your colleague or family member will turn to us for support.
*LegalDisclaimer- No legal service, including advice and consultations, will be provided for: 1) employment-related matters, including employee or statutory benefits; 2) matters involving the employer, KGA Inc. and affiliates; 3) appeals and class actions; 4) frivolous or unethical matters; 5) matters for which an attorney-client relationship exists prior to the participant becoming eligible for benefits.
If a participant wishes to retain legal representation, KGA will refer participant to an attorney who may provide services at a 25 percent discount. This is not a guarantee of the least expensive attorney. Should the participant retain an attorney through a KGA referral, he/she is doing so outside the EAP services provided through the employer and participant is responsible for all fees and costs associated with legal services.